Refund policy

We want you to be happy with your Duck to Party order. If you have any questions or concerns about your purchase, please contact us and we will be happy to help.

Returns

We offer free returns on non personalized items within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when applicable.

Please contact us before returning an item so we can provide you with return instructions.

Personalized & Custom Items

Because personalized and custom items are created especially for you, we are unable to accept returns or exchanges on personalized products.

Please carefully review all names, dates, wording, colors, and other personalization details before placing your order.

Damaged or Defective Items

If your order arrives damaged, defective, or with an error on our part, please contact us as soon as possible.

We may ask you to provide photos of the item and packaging so we can review the issue and open a claim when necessary.

Once the issue has been reviewed, we will arrange a replacement or refund, as appropriate.

Please do not return a damaged or defective item unless we specifically ask you to do so.

Refunds

Once an eligible return is received and inspected, we will process your refund to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are not refundable, unless the return is due to an error on our part or the product arrived damaged or defective.

Digital Products

Due to the nature of digital products, digital downloads are not eligible for returns, exchanges, or refunds once the files have been delivered or accessed.

If you experience a problem with your digital files, please contact us and we will be happy to help resolve the issue.